FAQs


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Frequently Asked Questions (FAQs)

1. What artwork can be purchased via this Emma Cownie Art Website?

Artlovers can purchase directly via this website original oil paintings, limited edition Giclee prints (on very high quality  390gsm white, poly-cotton Hahnemuhle "Leonardo" canvas or High Quality 280gsm Photographic Paper) and other prints and cards  via The Fine Art America Online Shop.

2. How are Giclee prints different to prints bought from Fine Art America?  

Although the Fine Art America are less costly to buy, they are not limited and this reflects in the price. The quality is good but not as high as the hand produced, High Quality Paper prints which are professionally printed by the artist, Emma Cownie, or are printed on  Hahnemuhle Leonardo Canvas, which is a high quality, printed by the professional printing company of Redcliffe Imaging.  These higher quality prints cost more as they reflect both a higher quality of reproduction and they are also limited editions.

3. What does a limited edition mean?

A Limited Edition is a series of prints which, as the name suggests, are limited in number. The size of the Edition varies from 100 to 150 in most cases. Normally the number is written on the print, for example 1 of 150 will be written 1/150, or on the mounting around the print. The artist also signs the artwork in the opposite bottom corner from where she as written the limited edition number. The price of a work is driven by the quality of the artwork itself – and generally is also function of the skill/fame of the artist, the size of the work, and the size of the edition. Limited Editions can therefore provide a great way to start purchasing known and celebrated artists works at very affordable prices and, due to their finite nature, they can often make great investments for the future.

 

 

4. What is an Unlimited Reproduction?

A reproduction is an open (unlimited) copy of a work created without supervision or input from the artist. This category includes prints produced by Companies like Fine Art America, Red Bubble, Blue Canvas etc.

5. What are Original Artworks?

Originals are one-off artworks by the artist. They are created by the artist and on this website are usually oil paintings, painted on very high quality linen canvas of various sizes from 30 x 20 cm to 92 x 73 cm. The price of a painting often reflects the size of the canvas, although it can also reflect the complexity of the work, hours spent painting it, cost of materials etc.

6. Are Original Artworks Signed?

All original paintings are signed in the bottom corner of all  oil paintings.

7. Does the Artwork Look Exactly Like The Pictures On The Website?

All artworks are professionally photographed and, using Photoshop, when necessary, are enhanced so that all the images on this website are not only high resolution images of all artworks for sale but also accurately represent the artwork. However, if you are not satisfied with the artwork that you buy then you can always use our 14 day returns policy.

8. How Do I Buy?

Ordering from this website is simple. Once you have chosen the artwork you wish to purchase, simply click on the Add to Basket button beside the artwork, and it will take you through to the Payment Section.

9. What Payment Options Are There?

Emma Cownie Art accepts all major credit and debit cards including Visa/Visa Electron and PayPal.

10. How Can I Track My Order?

I will send you an email as soon as your order is posted, this will include details of the shipment and will also include a tracking number through which you can track the delivery of your order.  

11. How Can I Cancel My Order?

If your order has not yet been shipped, you can cancel your order by emailing me at emmafcownie@gmail.com. If your order has already shipped we will be unable to cancel your order until it is returned. Please note that you will have to return the artwork at your own cost. On receipt of the artwork, Emma Cownie Art will be more than happy to fully reimburse you.  

12. How Much is Postage and Delivery?

Emma Cownie Art has sold artworks all over the world, and works hard to provide artlovers with very competitive shipping rates - all shipping rates are highlighted shipping section dropdown box beside each artwork, before you get to the checkout. The postage rate is obviously dependent on where you are located in the world.

13. Can I Arrange An Alternative Shipping Method Or Specify a Time of Delivery?

Yes, please get in touch with my Creative Director on 07827574904 or email us at emmafcownie@gmail.com and we'll do our best to help you get your artwork at a time and date convenient for you.

14. How Do I Know My Personal Information is Safe?

My website is provided and mainatined by the established and reputable art company Artweb.com who ensure that all customer’s privacy is taken very seriously. Artweb.com will never share your email address or personal details with any third parties, or other companies. Artweb.com also ensures that security is utmost by being the provider of the Payment arrangements, rather than independent artists who use Artweb.com’s services.

15. Returns

Emma Cownie Art wants you to be happy with the art that you have chosen and to get years of enjoyment from it. However, if you are unhappy with your purchase then you free to return it (at your own cost) and you original payment will be reimbursed immediately. How you would like to reimbursed is your choice? Artwork such as Giclee prints (or paintings) can also be replaced with a like for like or by a different artwork. I am flexible in helping you get the artwork you desire.  

16.  Do You Offer Artwork Framed?

In a few cases we offer framed artwork but generally the artwork sold is unframed. This is due to two factors. Firstly,  to reduce cost of postage as heavy frames greatly increase the cost of delivery. Secondly, we feel that framing is quite a personal matter and often best left to the buyer's discretion. We are here to advise on framing if required. We normally advise simple "off-white" box frames so to show and not clutter the colours. 


17. How can I be sure the Artworks will arrive undamaged? 

We can assure you that absolute care is taking in wrapping paintings and Giclee Prints for delivery to artlovers. We have shipped hundreds and hundreds of artworks around the world as far as Australia without any complaints. The paintings are wrapped securely in layers of bubble wrap and sturdy cardboard packaging. All packages are marked "Fragile" and are safely secured with red and white reinforced tape  marked "Fragile" also. Giclee Prints on Leonardo Canvas are sent in postage office cardboard tubes - these are limited edition prints of either 100 or 150 - so the number of the edition will be written along with the artist's signature at the bottom of the Giclee print. 

All paintings also have a Certificate of Authenticity. 


18. What is a Certificate of Authenticity? 

When an artlover buys one of my oil paintings they will also receive this lovely printed certificate of authenticity with a miniature Giclee print of the painting they have just bought embedded. This will be printed on my own professional Canon printer. A Certificate of Authenticity not only guarantees that the artwork you purchase is authentic, created and signed by the artist but also that the artist retains all copyright to the future use of that image. That means the image of your artwork cannot be used, or reproduced by the buyer or anyone else apart from the artist who created that image. 


19. How will the artwork be delivered and how long will this take? 

Most artwork will be sent via Royal Mail, with larger paintings sent via Parcel Force. These paintings will have a tracking number so that you can track progress of the delivery and know what day, date and time the artwork is likely to arrive. The time of delivery will be dependent on how far it has to travel although even locations as far away as Australia should arrive within 7 working days. 

Giclee Pints printed on High Quality Photographic Paper will be posted with three working days, oil paintings will be sent within three-five working days and Giclee prints, on Leonardo canvas, within five to eight working days - this type of Giclee print has to ordered and then printed in Bristol, England so this takes an extra few days.  I do however keep some of this type of Giclee print in stock so it should be sent out within three days when possible. 

20. Who do we contact for additional Customer help? 

If you have any more queries or need additional customer support, please do not hesitate to contact me here or via my email - emmafcownie@gmail.com - I am only too happy to help you in owning a lovely piece of artwork. If wish talk to someone human please contact my Creative Director on 07827574904 and he can deal directly and promptly with any queries you have.



 


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